Effective Date: March 1, 2025

Introduction

AvoVita Wellness (“AvoVita”, “we”, “us”, or “our”) is committed to protecting the privacy and confidentiality of our clients’ personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our services.

AvoVita Wellness operates as a facilitator of private laboratory testing services. We do not perform laboratory testing ourselves, and we are not a healthcare provider, diagnostic laboratory, or public health authority.

Nature of Our Services

AvoVita Wellness provides coordination and facilitation services for private laboratory testing, including:

• Ordering laboratory tests on behalf of clients
• Coordinating sample collection through third-party providers
• Facilitating communication between clients and partner laboratories
• All laboratory analysis is conducted by independent, third-party laboratories located in:
  • Canada (e.g., DynaCare)
  • United States (e.g., Mayo Clinic Laboratories, Precision Epigenomics)
  • Germany (e.g., Armin Labs)

Information We Collect

We may collect the following categories of personal information:

• Personal Identification Information
  • Full name
  • Date of birth
  • Email address
  • Phone number
  • Address (for mobile collection services)
• Health-Related Information
  • Test selections and requisitions
  • Limited information required to facilitate laboratory testing
  • Important:
    AvoVita Wellness does not store or retain laboratory test results. All test results are stored and maintained exclusively by the performing laboratory.
• Payment Information
  • Billing details processed through secure third-party payment processors
  • AvoVita does not store full credit card information
• Technical and Usage Data
  • Website usage data (cookies, IP address, browser type)
  • Interaction with our booking or e-commerce platforms

How We Use Your Information

We use your information solely to:

• Facilitate laboratory test ordering and coordination
• Arrange sample collection services
• Communicate with you regarding your order or appointment
• Provide customer support
• Process payments
• Improve our website and services

We do not use your information for profiling, resale, or unrelated marketing purposes.

Disclosure of Information

We only share your information with the minimum necessary parties required to deliver the service:

• Partner Laboratories
  • Your information is shared with the laboratory performing your selected test(s) for the purpose of analysis and result generation.
• Third-Party Collection Providers
  • We may share your information with authorized mobile collection agencies (e.g., phlebotomy services) to coordinate specimen collection.
• E-Commerce and Booking Platforms
  • Your information may be processed through secure third-party platforms used for:
    • Online ordering
    • Appointment scheduling
    • Payment processing
• Legal Requirements
  • We may disclose information if required by applicable law, regulation, or legal process.

What We Do NOT Do

AvoVita Wellness:

• Does not perform laboratory testing
• Does not store or retain test results
• Does not share your information with public health authorities
• Does not sell or rent your personal information
• Does not use your data for third-party marketing

Data Storage and Retention

AvoVita retains only the information necessary to facilitate services and maintain transaction records.

Test results are not stored by AvoVita

Laboratory data is retained by the respective testing laboratory under their own privacy policies

Client contact and order data are retained only as long as necessary for operational and legal purposes

International Data Transfers

By using our services, you acknowledge and consent that your information may be transferred to and processed in jurisdictions outside of Canada, including:

• United States
• Germany

These jurisdictions may have different data protection laws than Canada.

Data Security

We implement reasonable administrative, technical, and physical safeguards to protect your information, including:

• Secure website protocols (SSL encryption)
• Use of reputable third-party platforms
• Restricted access to sensitive data

However, no method of transmission or storage is 100% secure.

Your Rights

Depending on your jurisdiction, you may have the right to:

• Access your personal information
• Request corrections to inaccurate information
• Withdraw consent (subject to service limitations)
• Request deletion of your data where applicable

Requests can be submitted using the contact form.

Third-Party Privacy Policies

This Privacy Policy does not apply to third-party laboratories, collection agencies, or service providers. We encourage you to review their respective privacy policies:

• Laboratory providers (e.g., DynaCare, Mayo Clinic Laboratories, Armin Labs, Precision Epigenomics)
• Payment processors
• Booking and e-commerce platforms

Children’s Privacy

Our services are not directed toward individuals under the age of 18 without parental or guardian consent.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Updates will be posted on our website with the revised effective date.

Contact Information

If you have any questions about this Privacy Policy or your personal information, please contact:

AvoVita Wellness
Email: mike@avovita.ca
Website: avovita.ca

Consent

By using AvoVita Wellness services, you acknowledge that you have read, understood, and agree to this Privacy Policy.